The ASQ/ANSI G1:2021 Guidelines for Evaluating the Quality of Government Operations and Services provides a uniform, objective standard by which government entities can measure the efficiency and effectiveness of their operations and services. In this manner it provides a powerful new tool for sustained quality practices in government, by making the use of quality measurable. It is the product of the American Society for Quality (ASQ) Government Division, and its Center for Quality Standards in Government, in collaboration with the American National Standards Institute (ANSI).
G1 Standard Key Facts
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The G1 Standard allows government to improve performance while reducing risk and costs. It is based on acknowledged successful practices of lean and quality improvement.
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The G1 Standard supports existing quality practices already in place, such as Lean Six Sigma, ISO9001 or the Baldrige Performance Excellence Framework, by providing a structured measure of quality practice within each defined system and process.
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The G1 Standard provides a concise framework for elected and appointed leaders, as well as the broader public, to see the objective level of maturity of the systems and processes used in the operations of any government unit or office.
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The Center for Quality Standards in Government has developed training on the new standard and how it should be applied so entities can ensure compliance and efficacy in implementation. CQSG provides training for Designated Examiners and independent validation of government agencies under the G1 Standard.